Community Connections is accredited at the highest level by the Commission on Accreditation of Rehabilitation Facilities (CARF). This accreditation outcome is awarded to organizations that show substantial fulfillment of the standards established by CARF and have demonstrated that their programs are of the highest quality, measurable and accountable. Community Connections is accredited for:
- Employment Transition Services for Children and Adolescents
- Employment Services for Children and Adolescents: Job Development, Job Site Training and Job Supports
- Employment Services for Adults: Job Development, Job Site Training and Job Supports
- Personal and Social Services
- Personal and Social Services for Older Adults
- Community Living Services
Community Connections is also licensed and certified with distinction by the Massachusetts Department of Development Services (formerly DMR.)
Community Connections provides the public with timely and precise information relevant to its accredited services. Community Connections publishes brochures, handbooks, newsletters, annual reports and various other materials. If a request for information is made to Community Connections, the agency will respond in a timely and thorough manner. Specific requests regarding the performance of Community Connections’ services will also be made available upon request. There are phone numbers, street and email addresses, etc. on Community Connections’ web site, as well as marketing materials that are available at Community Connections service sites.
Community Connections invites you to learn more about our products and services. For more information, please call 1-800-308-1321 or access us directly from this website via email.
Annual Satisfaction Survey Results
Each year, Community Connections surveys our clients, their families, guardians, employers and the Department of Mental Retardation (DMR) to determine how satisfied they are with the services they receive from our agency. Consistently, we receive greater than 96% overall satisfaction ratings.
| Satisfaction Ratings | |||
| Among Clients | Among Families | Among Funding Sources |
|
| Supported Living Services | 99% | 99% | na |
| Day Centers | 98% | 98% | 98% |
|
Employment Services |
99% | 100% |
99% |
Feedback
Any comments or suggestions you would like to make are always welcome. You may write specifically to:
Jerilyn Ingham
Vice President, Quality Assurance & Training
Community Connections, Inc.
125 Hartwell Street
Fall River, MA 02721
Or call her at 508-678-1210
Or email her at jingham@commcon.org
